Dear Customers

Please, book a visit before the date you would like your treatment because I’m not always in place.

Please read before you book appointment.

From NOW ON these rules will apply to all customers:

I’ve recently had a lot of issue with ‘no show’ ‘no message’ ‘no phone’ or cancelling 5 mins before the appointment. I have been let down so many times by some of the customers and it is very important for me to improve this. Essentially this is wasting mine and other customers time and is unacceptable.

* If you are a No-Show you will most likely not be able to book again (or additional fee of 50% (of cancelled appointment) will be added to the next service).

* If you are over 15 minutes late I can no longer see you. It affects my next customers time as well as my time too much.

* Please do not come early and late! Right on time is best. Please understand that I do have family as well as a full time job and my schedule is very tight and pre planned to every minute!

* When I text you your “reminder” the day before your appointment I would appreciate a text back saying that you got the text and will see me tomorrow… it gives me peace of mind that you remembered and that will definitively be here and its good manners 🙂 It also helps me establish a relationship with my new customers that they are serious about coming for nails and are my main source of no shows.

*We should respect everyone’s time because it’s just one of those things you can never give back.

* I take a deposit from NEW CLIENTS (one time thing only). It’s 50% of booked appointment by bank transfer or PayPal what’s best for you. You can obviously get it back if you wish to cancel or change. The appointment is booked after I receive the deposit. Let me know what’s best for you.

Thanks for understanding

mobile: 0777 272 11 01

41 Blagdon Road
New Malden
KT3 4AF London Location

Arriving by bus:
Stop “New Malden High Street” – 213, K1

Arriving by car:
In front of New Malden Centre is a car park.

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Opening Hours

Monday 9:00 am - 6:00 pm
Tuesday 9:00 am - 6:00 pm
Wednesday 9:00 am - 6:00 pm
Thursday 9:00 am - 6:00 pm
Friday 9:00 am - 5:00 pm
Saturday 9:00 am - 5:00 pm
Sunday Closed